Tuesday, February 24, 2009

Sprint & Customer Service, "Just Say No"

I have Sprint phone(s). In fact I have a number of them for my family and my extended family. Whenever I call Sprint with a problem or a change I am told, "no", we can't do that. Invariably I am informed that it is a "privacy issue" which is protecting me from myself.

Is Sprint a part of the Federal Government? They both want to protect me from myself and from unknown, but potentially dangerous situations that only they see.

Bureaucracy and lawyers. What an absolutely horrendous mix.